|Rant on shipping
||[Jun. 26th, 2006|09:14 am]
Yes... this is Adam
Welp figured Ive been saving my weekly rant alotment up so its time to use it or loose it.|
Ddont ever ship UPS. They are unreliable, and their customer service is nonexistant. I ordered a package on Thursday night, it was processed and shipped on Friday. It was sent 2nd day air. I have a tracking number. According to their tracking information, it left Memphis TN on a plane on time. On Friday. Nothing has changed since then. Granted, there is Saturday and Sunday between them, but Id expect the system to figure out that the package isnt still on a plane somewhere over the smokies by now.
So, since its taking a long time and I cant work on my computer until it gets here, I decided to call them. Their service hub does not have a listed phone number, I had to get it from one of hte smaller stores (the people at which were very helpful and friendly). The lady that I talked to was rude and unwilling to help in any way. She told me that the package was set to arrive on Tuesday, like the website tells me. So, for a second day air service that gets the package in hand on Friday, delivers it on the third business day. Hrmm.... Oh yeh, I also cant come and get the package, even if they try to deliver it and I wasnt there. Also unrelated is my roommate Steve's beef with UPS, who left a package on the front porch with no signature, which was promptly stolen as a result of UPS negligence. There is now a sign on our door that informs delivery people to leave no packages on the porch, idiots. UPS will catch hell if I dont get it on Tuesday.
Compare now to FedEx. I have recieved packages EARLY from FedEx. Their service doesnt cost that much more, and has the biggest and best package processing equipment (a claim not made by me, but by FedEx, whom my brother works for). If I am not here to sign for a package, then FedEx leaves a door tag with directions to the service center, pickup instructions, phone number, and an estimated time that it will be available for pickup, or you can just wait til the next day for home delivery. The tracking information for FedEx is updated more frequently, and gives more information.
If anyone wants to ship anything, do yourself and whoever if getting the package a favor and ship FedEx, even if it costs twice as much as UPS. Its worth it.